AN UPDATE: FESTIVAL PASS ADDITION
Shipping Information / Avoiding Scams and More!
The 2025 edition of Big Ears is set to kick-off in 57 short days and we can’t wait to see you in Knoxville! Over the coming weeks, we’ll be sharing more exciting details about the upcoming festival including a full slate of artist talks, panels, and conversations; the detailed, hourly schedule; and more than a few surprise and special announcements.
In advance, we want to share a few important updates and reminders.
Will Big Ears 2025 Sell Out?
Yes, all indications suggest that Big Ears 2025 will sell out in advance, quite possibly several weeks in advance. Thanks to your overwhelming response, we have experienced record-breaking sales this year. Festival attendance is being capped once again to help ensure an optimal Big Ears experience for all who attend. Several pass options are already sold out, and others have very limited quantities remaining. If you or your friends have not secured passes, we recommend acting soon to avoid disappointment.
Don’t Get Scammed! / The Verified Exchange Site
There are a lot of ticketing scams out there. Don’t fall for one.
If you are hoping to score a pass that is currently sold out – or if you can no longer attend Big Ears and are hoping to sell your tickets – Big Ears has partnered with Ticketmaster Exchange to offer a verified platform for fans to sell their passes to other fans, with the assurance that the transaction is 100% legitimate. This is the only authorized resale platform for the festival.
Don’t get scammed. Big Ears cannot verify the authenticity of and will not honor passes purchased via a third party or by any other unauthorized method. Thank you for helping us keep passes in the hands of fans!
Shipping Details / Updating Your Mailing Address and Other Info
Festival passes are set to begin shipping the week of February 10. We recommend you review your shipping information by logging into your account below and making any address updates as soon as possible. Once your order ships, our ticketing service, Front Gate, will no longer be able to update your address. If you purchased multiple orders, each will ship in a separate package and may arrive at a different time. If you purchased using a layaway plan, your order will ship once payment is made in full. Tracking emails will be sent once your order(s) have shipped, so stay tuned!
If you would like to confirm the details of your ticket order, you can do so by logging into your Front Gate account with these steps:
- Go to https://bigearsfestival.frontgatetickets.com/
- Select “SIGN IN” at the top of the page to log into your Front Gate Tickets account.
- Select “Order History” under the “Your Account” tab on the top navigation bar.
Online Registration of Your Wristband
Once you’ve received your festival wristbands, do not put on or tighten your wristband until you are ready to attend the festival as it cannot be loosened or removed. The wristband is your ticket and must be worn at all times during the festival weekend. Your wristband will be scanned upon entry to each festival venue and, without it, you will not be able to access festival venues and performances.
Follow these steps when applying your wristband:
• Position the wristband comfortably around your wrist.
• Leave roughly enough space to fit a finger or two beneath the band before fastening. • Slowly pull the cloth through the wristband’s lock, ensuring that it’s securely fastened.
• Do not over-tighten your wristband.
• Do not subject your wristband to fire, cutting, excessive twisting, pulling, or stretching.
• All wristbands will be checked by security for proper application.
We encourage you to register your wristband by scanning the QR code included on the insert found in your wristband package or by visiting registration.frontgatetickets.com/#/bigearsfestival2025. Registering your wristband will unlock additional safety features such as adding an emergency contact and ensuring stress-free replacement in case the band is lost, stolen, or damaged
What If I Lose My Wristband?
If you require a replacement wristband, you must retrieve it from the on-site festival box office by providing ID and proof of purchase. Lost or stolen wristbands will be deactivated upon being reported and there will be a $10 replacement fee for any lost or damaged wristband which will be payable only by credit or debit card at the on-site box office.